Leading brand transformation.

A new strategic vision for Syn Vodafone’s physical stores that gives customers access to face-to-face digital expertise, inspirational content and hands on product experience.

Oman’s first dedicated Islamic bank demonstrates thought leadership, financial knowledge and digital innovation to help their communities adopt digital services.

Moving away from a transactional relationship towards one that is experiential for customers to embody Arion Bank’s brand promise: ‘Together we make good things happen’.

Evolving the store experience away from ‘value supermarket’ to ‘fashion and homeware store’ using retail design, retail branding and retail communications.

Danish retailer, Húsasmiðjan, is dedicated to delivering the best customer experience across all customer journeys. Services, showrooms and convenience were all overhauled in this project to encourage and enable customers to live their best lives through their homes.

Hagkaup is one of Iceland’s oldest retail brands. Changing shopper behaviours has driven the need to revisit the retail proposition and the customer experience online and in-store, resulting in a reinvented format, experience and environment.

As one of the UK’s “Big Four” supermarkets, Morrisons’ constant priority is understanding how to get closer to customers and provide value without compromise. Being locally relevant and unmistakably Morrisons is key.

Family owned, Te & Kaffi is an artisan tea and coffee roaster that sells its provenance-focused products through three main channels; its own coffee shop chain, third party retailers and via B2B. With customer need changing and global coffee chains entering the market, the retailer must develop new and innovative experiences that set them apart and support growth.

Leveraging the brand’s ‘Create your inner Gló’ proposition, a variety of areas are revitalised, from philosophy, menus and digital marketing, to the app proposition and physical eating environments to support the brand in its next stage of growth.

Transforming the banking experience and environment by rethinking the proposition as a “clubhouse”, where staff can use the space flexibly, and customers can access the facilities for meetings with the bank’s experts or as shared work space.

Maximising access and footfall via a new leisure and entertainment concept destination in the heart of Reykjavík.

As customers move almost wholly online for transactions, banks need to re-imagine how to stay connected and relevant in a digitally enabled world. Bank of Scotland did just that.

The way people bank is evolving fast. Lloyds Bank embarked on a project to ensure that branch purpose flexed to meet local customer drivers, differentiated from competitors and blended seamlessly with digital throughout every point in the customer journey.